Very poor customer service

First I came to Telkom canal walk on Monday the 22 January 2018 to report a router that's not working, I was told the system is down I must come back the following day. I went back the Wednesday 24-01-2018 around 12 and I was told the technician is on lunch I must come back after one. Then I left and went back something to 3 then the technician was busy with another client I waited for him. When he was done with that client he said he going home he is going to miss his bus he can't assist me. I was not happy but I had to wait because I had no other option. The technician's name is Kurt.