Very Poor Customer Service

I have been experiencing slow browsing for months now at intermittent times. Every time i log a complaint telkom waits almost a week then someone calls my home phone and asks to speak to me and they are told by my mum that i am at work and should be contacted on my cell. The agent never ever calls my cell and eventually after couple hours they close the complaint saying line is restored and if the problem still exists i should call in. Please note: I logged complaint giving my cell has main contact number for the fault.

This is really frustrating cause every time i call in the operator does a test on their side and says there seems like interference on the line and will submit a report to the exchange were a technician would test and call me for feedback. I always insist for feedback before they closeout the complaint but still nothing is given. This is really poor service from Telkom and something has to be done about it.

I have attached screenshots of my speed test.

Fault Reference: 1. 400CNK201117 2. 598CNK020118 3. 407CNK030118