Very poor customer care

This has to be by far the worst customer service I have ever received in my life. I recently took out a new contract with Telkom mobile. After receiving my phone I called them to find out how I can port to my old number. They told me to go to a store branch. I went to Springs mall. After waiting for more than 2 hours on the queue they told me that my account was still not activated I should come back after few days. I went back after a week and the lady I spoke to the 1st time told me they were offline I should check some other time. I left again. I went online to get the store’s contact number to check if the system was working fine before I went back… but the number on the website wasn’t going through. I called the head office and requested to be transferred to the Springs branch or be given a contact number, instead they gave me a number which sent me to the satellites department. After few days I went back again. I was assisted by a gentleman with the porting. He told me everything was sorted it will be ready 24 to 48 hours. Few minutes after leaving the store I received an sms from Vodacom that the Otp supp**** was wrong I should redo the process. I went back to the store and showed him the message and he said maybe the message was mistakenly sent by Vodacom because he has done everything well and the porting was successful. 48 hours have now passed and my number hasn’t been ported… I called Telkom again this morning and was told the number is not active on the Telkom network I should go back to the store. I am really disappointed if it was easy I was gonna cancel all contracts I have with you.