Very poor customer care!!!

About 4 weeks ago Telkom suspended my account due to non payment, only to find that the fault was on my side I made EFT payments without using the correct Telkom EFT reference. I was adviced to send my proof of payments to the documents department and the consultant that was helping me. I was told my case will will sorted in 72hours , well little did I know. Currently I have sent 4 call agents my proof of payments and even demanded a bank statements to reflect these oayments as if my proof of payments were not enough. This morning I receive my message to say my account is resolved , 4 weeks later. As relieved as I was, I realized that my line was still blocked, I call the Centre in hope that they will just unblock it, only to find that they say my account is in collections for an amount that is only due 31 January 2019 as per my statement. Meaning my account is now up to date, but I am being penalized for an amount that on only due end of the month. The call agent couldn’t even understand why it was blocked cause technically my account isn’t in collections. I was put on hold for 30mins to speak to the manager and was told he can’t come to the phone because he is busy with another client and I will be called back. All they can do for me right now is to escalate it further. I am very dissatisfied with the service. I can’t wait for my contract to lapse with this network, and I just upgraded :(!