Very poor competence level with staff at branch

On the 25 of November I had visited the store to apply for the R199 Huawei P8-Lite deal. When I reached the store, Anesh offered to assist because he had one device left in store. He needed my documents and the application form sent. Upon emailing all the documentation to him and CLEARLY stating which cellphone number the contract number must be used, there was still incompetence in that I was issued with a new sim card and cellphone number. This was supposed to be a seamless surprise for my wife which is turning our to be a revolting nightmare. I knew that they will make this blunder therefore on the application form I even wrote in very big bold font which number must be used again. These instructions were totally ignored and I had gone back to the store 3 times to resolve this taking time off work and to date THIS HAS NOT BEEN RESOLVED and no response yet. IF they followed simple instructions at first and did not give me attitude, it could have been resolved. I am still paying for this service for the month and cannot use it yet. <br> <br> Very poor response and extremely 'no care' attitude at that branch. Telkom, you people need to shake that branch up to higher standards.<br>