Very poor and unprofessional and unacceptable service.

I had a fault with my ADSL connection since 2020-05-30. My Telkom landline also went dead. I contacted there customer service center on 2020-06-01 and after holding on for +-45 minutes I had to end the call. The following day I tried again and after +-30 minutes an agent answered. I reported my fault on 2020-06-02 and the agent said it was a technical problem and would notify there technician department who will make contact with me. My reference no was ***1.

Until now no one has contacted me and I still have the problem. I have also tried to make contact via the Telkom mobile app butt the app is useless. This is very poor, unprofessional and unacceptable service.