VERY POOR

My Samsung S20FE went in for repairs at the Telkom Diamond Pavilion Mall, Kimberley - Full of promises to fix the phone and it will only take 21 Days, It is 2 months now - not repaired because I am not prepared to pay R9900 and that is more than what a new S20 Fe Cost. So I ask them to send it back. You must know - THERE IS NO WAY TO CONTACT THE BRANCH!!!!!!!! The only way to find out what is going on with the phone is to drive to them - I am living 120km From Kimberley! I send my daughter with al the documents to pick up the phone and they refuse to give it to her, I am not allowed to speak to the consultants - they refuse???????????????????????????????? How can a customer service work like this? This is very poor and as soon as my contract is due I will cancel it for sure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! VERY BAD SERVICE