Very poor

<p>I opened a case concerning my spend limit increase on de 3rs of may 2017. I set my spend limit to 300 rands and on the 3rd of may I recieved 3 smss from telkom stating that my subscription was updated.i phoned to find out what it meant and I was told my spend limit was 900.i asked for an investigation on this matter and I got feedback which they said the spend limit was done via used code on my phone.i asked the lady who gave me feedback by the name of rosina Lol to send me that reportwhich she did. The content of the report she sent me explained my 300 rands spend limit only and not the 900 spend limit.I disputed the matter and I was called by freedom Ndebele who is rosins's TM.i explained my concern and he could not also explain the 900 and referred the matter to tier 3 support on de 31 of may 2017.He told me he would give me feedback on the 2nd of June which he did not.i sent him an email on the 5th of June and he gave me his direct number which I can call him on but I have being calling him since then and he does not answer his phone.i have also been sending him emails but he does not respond. I spoke to a lady by de name of Launa Molapo on the 13th of June and she said she wl tell freedom to call me on the 14th and I am still waiting.i phoned telkom again 2 hours back an still can't get help.i do not know what to do nw</p>