Very Pathetic and unprofessional Service

I app**** for a fibre line with Telkom on the 27th of May 2018 at Telkom Direct in Sandton City and I was told my application would be processed within 7 working days but when I phoned the call center after 10 working days and I was told my application had not been captured on the system, I made more calls afterwards but I was told the same story. After 4 weeks I decided to go back to the shop in Sandton City and the guy who saved me couldn’t even find my application and documentation I had given given but he told me they had captured my application on their shop system and they were going to follow up with the head office and get back to me but to date I haven’t heard from them. I decided to forget about that application and I app**** again for a fibre line online, after that the call centre phoned me to finalise the application at the end of June. I had to phone the call center numerous times again asking for feedback before they could locate my application on the system. After a long battle with the call centre, I finally got the fibre line routed into my house. After the fibre line was installed, I received an sms to pay an deposit of R449.7 for me to get the Telkom Wi-Fi router and I paid the deposit a day after receiving the sms and that’s more than 3 weeks ago, up to now I haven’t received the Wi-Fi moderm, I have been calling the call centre every third day being sent from pillar to post and being given query reference numbers that basically don’t mean anything (mind you, each call to their call center takes at least 20 mns to be answered). The last time I phoned them a week and half ago, I call center agent told me that she was sending or escalating my query to technical who are responsible for dispatching the Wi-Fi Routers/Moderms and to date I haven’t heard from them. The most frustrating thing is, calling the call center takes at least 20mns to be answered and more often than not I’m told their systems are off line and they can’t assist me. I tried phoning today to follow up on my order but I was on hold until I gave up. The thing is, Telkom doesn’t seem to care about the quality of service they are offering, right now since I first app**** for a fibre line with them on 27 May 2018 my order hasn’t been finalised and I don’t even know what’s happening and people wonder how Telkom and the other SOE are not performing