Very painful and not working cancellation process

<p>I provided Telkom with a cancellation notice (using their prescribed form) in early January for both the line as well as the ADSL service as a fibre company implemented fibre in our complex. I have been battling since January to get the cancellation affected - their support is so shoddy.</p> <p> </p> <p>And now, the tipping point, which has lead me to write this story is that I have now received nasty SMS over the weekend from their appointed debt collection company about the outstanding debt. But when I try and phone the collection agency to explain, nobody takes the call. ***</p> <p> </p> <p>How can one actually process the cancellation as there process is just not working?</p>