Very long cancellation procedure

<p>On 13 November 2016 I sent my cancellation request to cancel the remainder (10 months) of my 2 year contract for Smart Broadband 50GB. Telkom should know that this is LTE broadband service on a Huawei Modem they provided themselves as part of the deal.</p> <p> </p> <p>On 21 November, I received an email with a case number being assigned: ********** 8</p> <p>Finally, after waiting on 7 December I get an e-mail that I was contacted but did not reply. Obviously the Telkom agent called the number of the sim card in the modem - simply does not make sense. I had provided an alternative contact number on my application but no one saw it or thought to call that number! In the e-mail I was requested to provide a contact number or confirm the cancellation by email. I did provide both but no feedback from anyone at all.</p> <p> </p> <p>Today, 15 December, I spoke to a Telkom agent who told me that they were waiting to hear back from them. I told him I had sent several e-mail replies to the e-mail I received from the Telkom agent but got no reply. He told me he would pass a message through to the agent with my contact details so he can try to contact me again.</p> <p> </p> <p>This is taking far too long, definitely more than the advertised 21 working days!! we are nearing the end of the month. i will not accept for Telkom to charge again R699 for a service I no longer use. Please cancel my service and tell me what steps need to be taken and if there are any cancellation charges.</p> <p> </p> <p>Terrible service by Telkom. They call a number that's used on a LTE modem! this is ridiculous! please treat my request urgently. I will never use Telkom again!</p>