DW
Dylan W

1 reviews | Active since Aug 2012

05 May 2016, 15:29

Very little communication and still ADSL is not working

So its been 2 months and my ADSL is still not working, I have a sms stating that its targeted to be fixed today and there's a shocker still not working, i am paying for a service I am not receiving so I will now inform the Consumer board with regards to this. I have now spent so much money on mobile data I cannot buy some products to start my own business, I have spent roughly 5k on mobile data on my phone and 3G modem, I will send you a bill on this as well and I do not want to be credited on my account, so what should I do now? should I continue to fight a losing battle? should I just keep complaning on Hellopeter since I dont have money to wait on hold for more then 15minutes? or should I contact companies that roll out fiber and send Telkom the bill? at this point all thats happening is I the customer is paying for a service that I am not receiving which as far as I know I can bring up with the consumer board. I do not want to receive a call or notification to say it has been escalated because as far as I am concerned that doesnt change a thing, you are proud sponsors of the Do Gaming League and yet I as a gamer cannot game, I expect a Telkom Technician at my gate tomorrow at 07:00 AM to resolve this. If my line isnt up and running by tomorrow 09:00AM or even if a Technician hasnt come by then I will be continuing with my complaint to the consumer board tomorrow ***

0
Replies (4)
Telkom
Telkom's reply06 May 2016, 15:10
Official

Good day Metalbeard 

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

DW
Dylan W's update06 May 2016, 15:24
Reviewer Update
Is this a Joke? thats the only response I ever get! I get a message saying there isnt a time that can be given for a restoration? what kind of service is this?
DW
Dylan W's update06 May 2016, 15:25
Reviewer Update
I also have a sms saying that its targeted to be fixed on the 5th of May!? and dead silence!
DW
Dylan W's update06 May 2016, 15:38
Reviewer Update
I want someone with who can actually help me and I honestly expect to be compensated for all that mobile data I have used