Very irritated!!!!!

Hi. My first review about this was beginning of April. Second was written, but still no responds from Telkom. My daughter has signed a contract of R299 for wifi (openserve) , however have been handed over to debt collectors for a contract of R369 which she never signed. Her debit order of R300 goes off every month and they then send her messages of outstanding amounts of which she doesn't have a clue of what it is for,coz the contract is R299. Now Telkom has suspended the services based on the so called outstanding amount. This is really irritating as we have called them numerous times without any luck of this being resolved. we now have asked for a email address for the complaints department, but they say they don't have one. This is messing up her credit profile. Can Telkom please repond to this?