UW
Ursula W

1 reviews | Active since Sept 2018

17 Sept 2018, 10:27

very irritated and angry

I have 7 contracts with telkom of which every one is up to date. The debit for their funds were drawn from my banking account 24/08/2018. On the 10 of September 2018 they suspended my account without advising and for no reason. When I called them the 11/09/2018 i was told the matter were escalated and my services will be reinstated between 3 and 5 hours... nothing happened and I called again after 5 hours was told it is escalated once more and it will take 24 hours t o be reinstated as they see nothing wrong with the account as it is up to date. 24 hours later 12/09/2018 still nothing.. called once again same story will escalated and |I will have to wait for another 24 hours..nothing happened. I logged as complaint on their resolver line and was told that in order for me to have the line reinstated i will have to pay reactivation fee R259.97 by their consultant Samantha Abrahams. I told them in my complaint that I am using these contracts for business purposes and that they made a mistake and they should activate the contracts as I am not going to pay for their incompetence. I stressed the fact that my business is losing money and asked if they are going to reimburse me for it. No response on my query to date and my service is still not connected. They are in breach of contract breach. Their consultants which i spoke to previously are not very helpful or professional at all as i got they feeling they just wanted to get rid of me. this is the worst service ever which I have received from Telkom's staff members..I will never ever recommend anyone to join up and cannot wait to cancel all these contracts.

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