Very irate and unhappy client.

Telkom sales agent named Thabo committed a grossly negligent and unacceptable mistake. He processed an upgrade on my Telkom account without proper authentication, by confirming it with someone who is NOT the account holder. That person was my elderly mother, who does not speak English well and is not authorized to make changes to the account.

If Thabo had done his job correctly, he would have realized that the voice, ID number, and residential address DID NOT match. This is a blatant failure of your verification protocols.

Now, I am shocked and outraged to find that R4969 has been debited from my account for a contract I did not agree to, sign for, or authorize. This is *****ulent and completely unacceptable.

Because of this reckless action, I have been left without money for rent or groceries. This has caused me immense stress and hardship. I demand an immediate investigation, the reversal of the debit, and a full account rectification without delay.

3 months later my case is still unresolved. They have my email but I never got emailed, they have my primary number but they do not call me... Am seeing rediculous deductions ... Who can on ryt mind pay R1062 on Nova 11i... I want my contract to be same contract I took last.