Very Irate

I went on to the Telkom Branch wanting to take the modem ONLY on a six month contract . The agent who registered an order decided in his own discretion to RENEW my contract which is not the reason why i went to see Telkom . A request was made to cancel the order but the agent said the system wont allow the change as the order was already started however they will cancel and resume a new order. This request was made on the very same day , went for a follow up and the staff couldn't assist very rudely they said i will be responsible for penalties and mind you this was cancelled within 7 days . Today is day six as this order was captured on the 23-07-15 . Can someone please cancel that order I DO NOT WANT a 24 months contract with Telkom.<br> <br> An email was sent to Eugen and His manager it was read but still no response please assist .<br> ***<br> <br> Please assist .<br>