VERY ***********

I took up a contract and received my sim card on the 24th of July 2019, and I called Telkom to do a sim swap as do business with that number and do not see a point in disadvantaging my customers and losing business.

I was promised it will be done in 72 hours, I called again on Friday 2nd of August 2019 as it was and they stated that I have to wait for an additional 72 hours as this is the process.

I honestly do not understand your process and it is not even two weeks I have joined Telkom and am already irate and therefore would like to close that account urgently before I accumulate unnecessary costs as you already charging me close to R700 on a R499 contract, which was never advised to me.

I spoke to two of your team leaders, one on Friday 2nd of August and the other one Today, and both are talking about escalating something that has already been escalated.