VERY HAPPY WITH TELKOM UNTIL CANCELLING 3 OUT OF 5 CONTRACTS.

Firstly, I need to say that until recently, I have only had good service from Telkom, and have had 5 contracts with them. The problem arose in mid-June 2022 when two of our contracts came to an end. We were struggling financially but agreed to upgrade them. The voice recording of the interaction with the Consultant included confirmation that the cost per contract will be R99 per month. They have continued to charge R100 per month.

We have raised this issue with Ms Qaqamba Hlengiwe, Executive Customer Relations (CEO, Executive, National Customer Care and Customer Escalations Desk) but to no avail.

Two contracts came to an end in August 2022 and we had made it very clear to Mr Hengiwe that we had no intention of upgrading them. A further contract came to an end in September 2022 and once again we made it clear to Ms Hlengiwe that we had no intention of upgrading it. Despite ongoing correspondence with Ms Hlengiwe, Telkom continues to charge us for all 5 contracts, completely ignoring our clear instructions that we do not wish to continue with the 3 contracts. This has been very disappointing as we made it clear we would enter into a new data contract once our complaint had been dealt with and we had reached an amicable resolution of our complaint. Any advice as to whom we should contact at Telkom who has the capacity to deal with this situation?