Very frustrated thanks to Telkom

On the 14th of May i app**** online for a cell phone contract and was contacted on the 15th of May by a call center agent . The application completed and I was told that the first month debit would be taken off my account in a few days if was approved . I was also told the delivery of the device would be 5 to 7 working days .

On the 16th I received a sms saying the contract was approved and the following day the amount was taken off my account and that is the last I heard .

I called the call center last week on Tuesday the 22nd and was told it was still with credit vetting ... even though it had been approved a week before and that after 48 hours they would be sending me a tracking number for the courier . Nothing , i phoned again on Friday the 25th and was told it was still with credit vetting and I must just wait as it would take 7 to 10 days ... not 5 to 7 days .

I called yesterday , the 28th and was told that it was still with credit vetting and this was not correct as it had been approved and they had sent a request to the processing departent to send the order out and I should receive a sms with courier details .

Nothing , So i called again now and was told that the order had only been sent to the credit vetting department yesterday ... and they were now sending a request to the IT department to try sort this out ..

Very frustrating , lack of communication and overall seems as though no one actually knows what is going on . I don't know if Telkoms systems work at all and wonder if anyone who orders online ever gets their products on time or if everyone is as frustrated with lack of service as I am .