Very frustrated customer......

We indicated to the Telkom consultant that we need the MTN number on my Telkom contract as this is the number that are listed with all the training providers that I work for. We have been advised by the lady at Telkom that we should request MTN to convert the contract to a Pay as you go, as this can easily be done and the number can be migrated into our Telkom contract. On Sunday 25th July, we went into the Woodland store and requested the 081 number to be cancelled and replaced by the MTN number: ***. Two weeks ago , my service was cancelled. Since then, I is waiting for the 083 number to be active on the Telkom contract. Last week Wednesday I contacted Telkom and explained the situation to Agnes. We are concerned that I am losing out on contract work as all the training providers only have the ***. We have never been advised by Telkom that we need a Telkom sim card for the conversion. After I sent a mail to the previous branch manager Agnus contacted me. She promised to give me an update on my query by last week Friday. Did not happen. Sent a mail again today and tried to contact the branch.. several times. I am extremely frustrated....<br>