Very frustrated and unhappy Customer Telkom Mobile Cape Gate

<p>My husband has 2 contracts with Telkom mobile. We took out the contracts at Telkom Mobile Cape Gate. We've been at the N1 City Mall branch my husband has spent many hours on the phone with the Call centre and still our problem has not been resolved. What will it take to get good service for once? There was a mix up on there side as they've caputured and allocated the two contracts numbers to the wrong cellphones. Now I am asking you why can it not be fixed how difficult could it be just to update the system and link the correct phone to the correct number? My husband has been back to Telkom Mobile Cape Gate but wether he goes to the store or phone the call centre all he is told as that his complaint/request is sitting on the system and has not yet been allocated to someone or has not been reviewed/delt with. Everytime he is told give it 24hrs then give it 48hrs now it's been weeks, what now? We wanted to upgrade the contracts and extended it but with this kind of service how is it possible for us to feel positive with the service provider or even suggest the provider to family or friends. </p>