Very ****ed off client

I took out a contract with telkom in 2017. i was initially supposed to pay R 200 however i ended up paying more after a couple of months, My services has been suspended on both sim cards as it was a package deal. when calling them today 10;23 25/10/19 I spoke to Nombuso. All I wanted to know was when would my number be unbarred and she told me that she cant say as payment is not reflecting as yet. She then went on telling me about my payments as to y it was suspended and things got out of hand. I got angry when she told me that i havent paid in July and I have proof that it was paid. I then said that maybe I should cancel my contract then she said that I must pay R800.00 for cancellation fee. Thereafter she went on saying that my contract is on a month to month basis. I asked y i was not told about it and she said that telkom does not have to tell me as it automatically goes to a month to month contract as soon as the contract ends after 24mnths. I feel that they should have informed me as now this month to month contract was not what i wanted (I did not give consent ) I asked to speak to her supervisor and she ask for what reason.