Very Eager to close the deals but poor in Activating the contract - waiting a month for ACTIVATION

<p>Where do I start - </p> <p> </p> <p>I phoned Telkom to sign up for a FREE ME 20 GIG package Deal.</p> <p>What the sales consultant told me is included and what it is going to cost me is totally difenet that what they tell me know. If they can hold me responsible to pay a verbal contract for 24 months, then I can hold them responsible to give me what I requested and what they promised telephonically for 24 months. Luckily the voice recordings are available (I Hope...)</p> <p> </p> <p>I only received the phone almost 2 weeks after I have ordered it. On that day (31st of March at 07:45), I phoned Telkom to activate the sim card. It took them 2 weeks to activate it. On the 31st of March, the last day of the month, the sim card was activated...and loaded with the wrong package deal - a 10GIG instead of a 20GIG.</p> <p> </p> <p>I have logged 5 diferent cases - every time they close the case, saying that it has been reolved...then, I have to open another case, as it has not yet been resolved.</p> <p> </p> <p>This is so frustrating - holdng the Telkom customer line,..waiting for them to discuss with some supervisor and come back to me while I hold the line for more than an hour...</p> <p> </p> <p>Every morning on my way to work...fo the last 3 weeks I hvae been phoning telkom. I have spoken to 3 different managers and they said...we will resoloe it quickly - it's just a matter of pressing a button...just a pity...they can't find that button. They tried to sort it out on the 31st of March - they day the sim was activated and said it will be corrected before the 1st of April so that I can continue on the correct 20GIG package as per my contract as requested. </p> <p> </p> <p>If they can not resolve this...I would love to cancel!!!!</p> <p> </p>