Very dissatisfied customer

<p>I used to be on a Smartplan 100 with Telkom. For 2 years I didnt have anything bad to say about them and even recommended them. That has all changed in the last couple of months...</p> <p>I had to upgrade my contract. The Smartplan 100 was discontinued. So opted for the new FreeMe contracts. Also upgraded device to Iphone 6s 128gb. I literally used the phone for 2 weeks before having no signal issues. The Telkom online chat agents are so useless and *********** at trying to help or resolve the issue. Spoke to dosens of them and if they can't help you you will get disconnected or told that the issue will be escalated. which in any case never happened. All they can say is take it back to the store. Problem is that I'm not close to a telkom store and cannot be without a mobile device.</p> <p> </p> <p>Eventually i ended up taking it back to the store. Told them the issue I'm having about no signal problems. And they booked it in to be repaired at the Istore. Whick takes up to 3 weeks. So during the week I get contacted they receive my phone back and I can come and collect it. In store there wasnt any feedback on the problem was and what they fixed. Couldnt even test the phone to see if everything works because the batery was completely drained. But I thought they send it away so it must be fixed. will charge it when I get home and it should be working fine. Got home. Phone still not working. So whats next? going to get told to take it back to the store and wait another 3 weeks? Just received my bill. just short of R2000 that I need to pay end of May and havent even used the new device for 2 weeks?? Someone better get back to me in regards to this cause the way I'm feeling at the moment you dont want me to retun to ons of your stores.</p>