VERY DISSAPPOINTED

about three weeks ago I called Telkom to apply for an Internet Uncapped Package for my home firstly they didn't inform me that my details on their system is incorrect as to what I gave them telephonically so my modem that was mailed to me was returned as I needed to renew my info and yet they installed the ADSL line within three days I went to the Telkom Shop and changed my details and now I am still waiting for a full week with numerous emails and no result I have told them that if I don't get any response by Friday 9th I will be cancelling my order and they can remove the ADSL line very very disappointed in their service its sucks badly