Very dissapointed!!!!

On Saturday the 11th June 2022 I went to the telkom store at Mall@Redds in Centurion to upgrade and to port my prepaid sim (which is my main number) to the new contract. I dealt with Vusi Mebena. Everything went smoothly. I asked if the minutes I have left on my prepaid sim will also be ported and was told yes and that the porting will take 24 - 48hrs. As of today it still has not been done and my prepaid number was discontinued. Every-time I dial someone they say I'm dialing from a different number that even was on the contract and I can see my prepaid minutes are not there as all the airtime is going off of my new contract! Nobody can get hold of me on my main number because it has been discontinued and I can't setup my new device because the number has not been ported. You get seven days to return the device if faulty and it is now Wednesday and the device is still lying in it's box unopened! I have had many contracts with telkom (adsl, fibre, cellphone contracts, data contracts etc) and can count on my one hand how many of them went smoothly without a hitch. I'm extremely frustrated and dissapointed!!!!!!!!!