Very Dissapointed

been a telkom client for many years. so i've recently lost my phone and needed to get a sim swop. this particular number used to be a contract sim and was canceled after contract expired possibly more than 2 years ago!!!!!. after a run around for proof of address to rica a number that was already rica to myself i eventually got back to a branch where the lady told me that the sim swop could not be made due to a 1 RAND outstanding balance on the contract that was cancelled many moons ago. This could not be settled in store so i had to call customer service for assistance. after holding the line for more than 20min for assistance, i was told that i HAVE to go to a Woolworths of whatever place i can pay the 1 Rand to settle this account before i can get a sim swopped......really??????? I have to give out now much petrol, waste how much of my time, and how do you even make payments of 1 Rand🤔. is this what loyal customers have to go through.......pathetic!!!!!! So i asked to speak to a manager and obviously she was tooooo busy to take my call and was told that she will call me back in half and hour, obviously I'm not getting any call back........THANKS A LOT Telkom!!!!!