very dissapointed

Dear Telkom,

I am writing to express my extreme disappointment and frustration regarding the continued debit orders being deducted from my account despite having cancelled my contract with Telkom months ago.

I followed the required cancellation process and expected that all billing related to this contract would cease immediately. However, Telkom has continued to deduct money from my account without authorization. This is completely unacceptable and demonstrates a serious failure in your billing and customer service processes.

I consider these ongoing deductions to be ********* and unfair, as I am being charged for a service that was cancelled months ago. As a customer, I should not have to repeatedly follow up on an issue that should have been resolved when my cancellation was processed.

I demand that:

All future debit orders related to this cancelled contract be stopped immediately. A full investigation be conducted into why these deductions have continued. All funds deducted after the cancellation date be refunded to me without delay. Written confirmation be provided that this matter has been permanently resolved.

This situation has caused unnecessary financial inconvenience and has significantly damaged my trust in Telkom. I expect an urgent response and immediate corrective action