VERY DISSAPOINTED!!!

I am very disgusted in Telkom.

I had a 2 year Wi-Fi-Router and the contract ended 28 February 2018.

I emailed the cancellation centre on the 12th of February 2018 to cancel the contract.

I then went in to the Alberton City branch just to find out that my contract has not been cancelled! The guy that assisted me told me to email him so he can cancel the contract, his email address is ********** I emailed him on the 5th of March as well as the 8th of March.

Today the 4th of April my monthly payment went off!! This is unacceptable because we don't even use the Wi - Fi anymore as the data doesn't want to connect!