Very disgusted with Telkom service

We have had no telkom internet service since 9th of January 2019, due to the pole being struck by lightning. Telkom toke 2 weeks to fix the pole, we have been phoning them for this whole month and the problem is not resolved. They are quick to take there money on the 31ste January 2019 ( payment already taken). I am so angry I can spit fire!!!!!

The want to charge a R1000 for a new wifi router !!!!!