Very disappointing treatment to loyal customer.

I took out 3 contracts with the Pavillion branch, based on goodwill that we will be valued customers and treated as such. Unfortunately, this has not materialised and worse still, they have placed undue stress on me and my family, unjustly. We app**** for roaming and was told it will take about 5 days, which was ok with us. However, a week after my daughter arrived overseas, it was still not activated. As it is IMPOSSIBLE to get through on a normal line to the staff at Pavillion, I went in personally to query it. It looks like they just FORGOT about it. I was assured that it will be put right. Another week passed and still it was not activated. So I called the call centre and asked to help. They told me that there was no record of my application. Horrified, I went back to the store, only to be given assurances that it will be activated. With no choice I waited. My child was overseas, all alone with no way of communicating with us. We didn't know if she was safe, if she needed help, or where she was. I did everything right and was polite in all my dealing with the store, but they chose to ignore my request. This staff leaves a lot to be desired. They are ***********.