Very disappointing service - Telkom The Glen walk-in shop.

We app**** for a new cellphone contract on 9 October 2021 at Telkom The Glen. And waited for almost 3 weeks for a reply. Went to the walk-in shop 1 November 2021 to go and see why they have not phoned yet and was told the application was not done. We had to go through the whole prosses again and app**** again. It is 9 November 2021 and still we have not heard anything. When I phoned *** which is one of the Telkom shops at The Glen a gentleman told me to go to the shop where we made the application. So now we have to drive to The Glen again to follow up as to what is the status of our application. Really does Telkom not want or need the business.