Very disappointing service

I have ordered a phone from telkom mobile nearly 2 weeks ago, the sales agent explained that once the debit goes off i will receive the phone within 3-4 working days.<br> <br> Debit order did go off,did not receive any parcel tracking code<br> <br> i tired calling multiple times but could not get through, after i did manage to speak to the sale consultant she promised id have it by wednesday 07/010/2015 and was also promised a tracking code to be received on sunday 04/10/2015 still did not get anything<br> <br> I tried calling again and then the agent advised that they are have some CRM system issue and they have escalated it but could not provided a resolution time.<br> <br> This is really frustrating!<br> <br> NB: don't be fooled by their ads as they cannot promise anything and not true to their word