Very disappointing - I thought Telkom was better

I went to Telkom Direct Fourways to enquire about moving an ADSL line to a new house. I was told that I would need to supply official bank statements, stamped by the bank, proof of residence etc. I asked if this was necessary since I was already paying for a service, they insisted yes. <br> <br> So after getting all of this documentation together, which took a couple of weeks having to get time off work etc., I find out I don't need any of it and a simple online application will suffice. <br> <br> I app**** last Thursday, phoned to check on Monday, nope the order wasn't in the system they'll need to redo it. The order only goes through on Tuesday. I explained my story to the call centre (took several transfers to find someone reasonable), who promised to escalate it and to call back on Thursday if I hadn't heard anything. <br> <br> Phone back today, 20 min hold, nobody knows anything about what the previous person said, tell me 7-21 working days. I try and explain the whole story again, and the person hangs up on me.<br> <br> I'm still being billed, still paying for a service I'm not receiving. I am in the new house. It would have been done on time had I not been so misinformed. <br> <br> I need this to be sorted ASAP.