Very disappointed with the service at telkom

Dear Telkom Customer Service,

I am writing to express my disappointment and frustration regarding the service I have recently received from Telkom.

My debit order, which is usually deducted successfully every month, did not go through on 30 April 2026. There were sufficient funds available in my bank account at the time, and I am therefore unsure why the debit order failed. To ensure that my account remained up to date, I made payment manually on 7 May 2026.

Despite settling the account, I was shocked to discover that Telkom debited my account for R381 this month, which is approximately double my usual monthly subscription fee. Concerned about this unexpected charge, I contacted Telkom for clarification.

Unfortunately, the experience only added to my frustration. The sales representative I spoke to was extremely rude, dismissive, and unhelpful. I was informed that the additional charges were for a late payment penalty and reconnection fee. This explanation is unacceptable given that there were sufficient funds available when the original debit order was due and that I took the initiative to settle the account shortly thereafter.

As a customer, I expect fair treatment, transparent billing, and respectful customer service. Instead, I have been charged excessive fees and treated poorly when seeking assistance.

I request that Telkom urgently investigate:

Why the debit order failed despite sufficient funds being available in my account.The validity of the late payment and reconnection charges app**** to my account.The conduct of the representative who handled my enquiry.

I would appreciate a detailed explanation of these charges and a review of my account with a view to reversing any unfair fees that may have been app****.

This experience has left me extremely dissatisfied with Telkom as a service provider. Due to the poor customer service, the unfair charges app**** to my account, and the lack of consideration shown towards a paying customer, I will not be recommending Telkom to any of my family, friends, or colleagues. Furthermore, based on this experience, I have no intention of renewing my contract with Telkom when it expires.

It is deeply disappointing that a company entrusted with serving its customers would allow such a situation to occur and then compound it with unprofessional customer service. Unless this matter is resolved satisfactorily, I will be left with no confidence in Telkom's ability to provide fair and reliable service.

I look forward to receiving a prompt response and a satisfactory resolution to this matter.

Yours faithfully,

Jameela Minty

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