Very disappointed with the poor service of Telkom

I would not even give Telkom one star. I am very disappointed in the service. It is frustrating to deal with this company. I have requested to have my line relocated a few months back via online request. Nothing happened. I phoned where they cancelled my adsl line at my existing premises. I have already been in the new property for a month now and still waiting for a technician to actually arrive even though I have had several appointments to actually install the adsl line in the new premises. I am still paying the full amount for the line etc even though I actually do not have a phone line and adsl. Everytime I phone to find out what is going on, I get told telkom is offline. I am at the point where I am going to cancel my contract and use another company as all I want is to have fiber installed but get told I have to first relocate the line, reinstall the adsl and then can upgrade to fiber.