Very disappointed with telkom

Hi so I put in a line at home it's been 4 months now since I got this line with telkom.. Now the issue that I have with telkom is that last week my line went down and I have been on and off the phone with telkom ever since.. And every time I call they either say they are still investigating or the technicians are on site waiting for the cables or my fault has been logged and telkom will attend to my faulty line shortly.. They can not even give me a specific date and time has to when it will be solved.. Due to the fact I was not getting anywhere with the consultants and then asked for a contact number for which I can call the technician handling the issue.. The consultant then tells me they only communicate with the technicians via email.. This is utter nonsense.. Telkom is such a huge brand and yet they aren't prepared for such cases.. Very unprofessional and frustrating.. We only put a line for wifi so we could watch TV and we canceled dstv due to the lack of programs but now we regretting it