Very disappointed in telkoms loyalty funeral cover

It's very disappointing to know that when I went to *180# several times, there was nothing to tell me that I needed to sms funeral 31149 every month to qualify for the funeral cover.it just say when your recharge for 100 or more for the following month you qualify for a funeral cover of 10 000, I've being a telkom subscriber for a few years now and I was under the impression I would be covered when I recharged.its really sad that all information is not available to me the telkom client.recently I queried how to add a beneficiaries that's the only time I found out that I had to sms funeral to have the cover.its sad because there are people who use telkom and think they are covered and imagine when they claim what a waste if time it would have being for them.im very disappointed.because I've always promoted telkom to friends and family and told them about the loyalty funeral cover.i don't get why must I sms every month to register when putting airtime means I want the cover.and clients are not aware of it like my self before I could call the call center.

I've emailed old mutual several times, called them and wasted so much airtime.and they seem to have no idea about this funeral cover it seems they all are lost.i even spoke to a lady at old mutual funeral cover and they could not help.that I used airtime for.i downloaded the app and I found no help.

It's sad because as a customer I should not have to run around.sms every time i put airtime.and have problems with addeding on a beneficiaries because u know the phrase nothing is for free.customer service and satisfaction she be number one.theings should be made easier for customer not harder.telkom isn't and over night business I'm sure I should not have to tell them how things should be run.

I finally had to send emails as proof to one of the supervisors to help me regarding this, but it's sad think about the customer not anything else.because I'm sure if someone doesn't know off this and does claim they will go to court because there is now where does telkom say clients have to register every month for the funeral plan to qualify.

From a very disappointed client of telkom Nico Reddy