Very Disappointed in Telkom Business

Good day,

We at Rambo Engineering, has been going in circles with Telkom Business and a ADSL Line.

Firstly we moved premises from Richards Bay to Durban.

We tried cancelling our Richards Bay Lines (which was two landline numbers). However Telkom gave us instructions to forward a letter on our Letterhead stating we wanted to cancel both our Lines in Richards as honestly speaking there was no need to keep it and constantly paying for it, when there is no longer need for it in that area. however when we sent all our documents to Telkom, they seized our entire TIN. So, from the 17th of July 2023, we have been going in circles with all their customer care lines, they give us for business. to no avail we have been trying from the 17th of July 2023 to get our TIN back up and just our Durban Landline up and running. we are getting nowhere with Telkom. I am writing this as I feel this is the only way we could get some reasonable feedback from Telkom instead of speaking to *********** customer care agents. we need to speak to someone higher in charge and feel like we are getting somewhere as all i can argue now, is the fact that our business needs to keep running and theres no fibre in our area, we can't be pushed into taking fibre when we don't have fibre in the area and all their agents tells us theres nothing they can do to assist us. We are paying alot of money to Telkom for their agents to keep telling us they cant even get our TIN back up and running or that its seized and they can't do anything about that. Please we would like some feedback on this matter.