Very disappointed in TELKOM

I am so disappointed with Telkom. I called them yesterday to report my faulty Fibre Line. A fault was logged, yet still no assistance.

I called in today requesting some feedback, however the agent stated that there is feedback at all. She also stated that Telkom has no turnaround time.

I am very disappointed by the way they treat their customers. I did tell the agent that this was urgent. She advised that her manager will call me. No follow up call since.