Very disappointed in Telkom

On 22 March 2018 I send t a request to Telkom to change my account from my personal name to my Business name. After two months I did not receive any reply from them. I tried to enquire a few times but nobody could give a straight answer. The one lady suggested I should send a email to a Mr Govender ********** witch is the manager at the business department. Up to date there has been no reply from him. On the 8th of May I enquired again and spoke to Desisha Gounded. In the beginning she was very helpful and promised to follow it up. At the same time I requested to take out a contract for a new laptop they advertised . She send me a application form witch I completed with all the relevant documents. I followed up with her about a week later and she said they are busy to process everything and will come back to me. Since then she did not rep**** again on any of my follow up emails. I really think as a Telkom client for 15 years plus i deserve a little better service. I am so disappointed. I need to get my account in order for my Tax retur, as i am not able to deduct my Telkom account from my Business. This is costing me money and I dont thing it is fair.