Very disappointed in Telkom

Extremely disappointed in the service that Telkom provides,my husband took out a contact for uncapped WiFi that is supposed to have come with a 4mbps line yet we are having endless problems with it,every time we try to use our WiFi it never reaches a 4mbps,if we want to watch shows on dstv the thing just freezes throughout,we have called in a number of times and even your call centre agents are so undertrained that they are not even equipped to actually help us..instead of them fixing the problem they cut our WiFi completely,then they cut the call on me,when I called back I was told to take the router to the store,which I then had to break a day at work to do,they guy checked everything instore and told me that it would now be working again,came home only to plug it in and still not have any WiFi...what madness!!,I have been calling in from the 2nd of May and only today after 1 week did a technician come home to check the line,he says everything is working,does nothing and leaves,tonight I put on showmax hoping to watch something without interruptions and what do you think happened....the dam thing froze again!!!!!.checked the connectivity and it's less at 0.33mbps...what kind of service is this,who is going to reimburse me for the days that are now lost?...what the hell are we paying on time for every month yet when we have a problem no one can sort it out on time,very angry, frustrated and disappointed in this service