Very disappointed in poor customer service
<p>On Apr 28, 2016 at 8:23 PM I emailed document 41136 "Contract and Service Cancellation form" together with a copy of my ID document ********** requesting that Telkom cancel my services for ********** 050 as from immediate effect as I had moved to Namibia. On the same day, Apr 28, 2016 at 8:24 PM I received an email back from Telkom acknowloging my request. A few days later when in South Africa I personnally went in to the Ballito Branch and handed in the same form which they told me they scanned and emailed to the department concerned. However, on 23 November 2016, I received an sms on my South African cellphone (as I have enable sms roaming) to say that I owe (a big amount) to Telkom which must be paid by 1 Dec. On the same day I emailed Telkom from their website to explain the problem and requested that they rectify the problem . I received a copy of the email I had sent them. But I still have not heard anything from Tellkom. Furthermore, they still have the deposit I had to pay them when I opened my account with them. I have eventually decided to try and solve the problem through HelloPeter, which is the first time I am lodging a complaint from this platform. I trust that Telkom will rectify this problem immediately.</p>
I am not sure what Telkom has done to sort out my problem. On 2 December 2016 I responded to Moenieb's message (from Telkom Social Media Team) and provided the details asked. However, I am still receiving smses from Telkom. On 19 January 2017 I received an sms informing me that my telephone service has been suspended and informing me what amount to pay to "ensure timeous reconnection" and on 24 January 2017 I received another sms stating that my account is in arrears and informing what amount to pay to avoid suspension.
If Telkom had acted timesously to my request to cancel my telephone account, I wouldn't be having this problem. I am now afraid that due to Telkom's ineffeciency I will be blacklisted.
I sincerely hope Telkom will resolve this issue and cancel my account as I initially requested in April 2016.
I am not sure what Telkom has done to sort out my problem. On 2 December 2016 I responded to Moenieb's message (from Telkom Social Media Team) and provided the details asked. However, I am still receiving smses from Telkom. On 19 January 2017 I received an sms informing me that my telephone service has been suspended and informing me what amount to pay to "ensure timeous reconnection" and on 24 January 2017 I received another sms stating that my account is in arrears and informing what amount to pay to avoid suspension.
If Telkom had acted timesously to my request to cancel my telephone account, I wouldn't be having this problem. I am now afraid that due to Telkom's ineffeciency I will be blacklisted.
I sincerely hope Telkom will resolve this issue and cancel my account as I initially requested in April 2016.