VERY DISAPPOINTED

Good day, I am truly very disappointed. (Can't believe it) I had renewed my contract with Telkom in September 2020. I had requested for the Phone to be insured and obviously the old one must be cancelled as it is fully paid up for. I had a bad experience and reported it to the police and collected all the relevant documents needed and sent it to the insurance, but sadly they had informed me that the phone is not on the system it is my previous device. (The one that is paid for). I have been back and forth with Finrite (insurance) and Telkom from the beginning of November last year and still there is no help on getting a new phone. My account is faithfully paid on time for the contract and the insurance and yet I have no phone. I NEED A REPONSE URGENTLY AND I NEED MY PHONE . I cannot be paying for something I don't have. I have lost out a lot and need to also know about the data etc that came with the contract that I haven't had from NOVEMBER but yet paying. Its now time that someone pays for this device to be give to the customer (ME). This better be soon. It is time we stop being ****** and treated like dirt. I await to see what Telkom is going to do.