Very disappointed customer

I am very disappoint with telkom mobile.

I had a financial problem so my debit order didn't go through.

I made an arrangement to pay 40 percent of my bill with Nombulelo from collections.

I then called in to log a dispute as she advised but i was told to settle the full outstanding, i then did so.

I only missed one debit for the 5th October but they already calculated that i missed the debit order for the 5th November as well. I mean we are still in October.

This morning i woke up from a debit order from Telkom which included the amount, I already paid and the amount i am suppposed to pay on the 5th November.

I never changed my debit order date and certainly never authorised this debit.

Worse part this was not even communicated to me, like what the hell.

I reserve the debit order and i want to reimbussed for all the charges, like every single cent.

I also want all the call recordings.

I will not charge a return debit order fee for a debit order i didn't i am so ****ed right.

Correct this asap