Very disappointed customer

On or about the 6th of February 2018, I attended to the Telkom Store at Canal Wak Shopping Centre in order to upgrade my month to month contract.

I opted for a Dell Laptop contract which was advertised. I was advised that there were no Laptops in stock and that it would take a week for the Laptop to arrive. Three (3) weeks later, the Laptop has still not arrived. On the 21st of February 2018, I attended to the same Telkom store to enquire about the Laptop and I was advised that stock was coming the next day (Thursday, 22 February 2018) or at the latest on Friday (23 February 2018) and that I would definitely be called before close of business on Friday, 23 February 2018. I am still waiting for that phone call.

I find it highly unacceptable that I would be told that my order would take a week and then three (3) weeks later I am still waiting, without explanation.

I am no longer interested in the Laptop and would like to cancel the upgrade and revert back to my month to month contract that I had with them prior to my attempt to upgrade my contract.

I have tried to cancel this order in a more formal manner however the call centre service is quite ineffective.

Very angry and disappointed customer *****goe K**** **********