VERY DISAPPOINTED

I am very disappointed in Telkom and their agent in the way they dealt with my request. I was also wrongly advised by an agent on the 28/07/2022 When I called customer care because my monthly debit order was overdue by 3 days and when I called to sort it the agent advised me to make an EFT payment to pay my account and I asked them to confirm if there won't be a situation where I make the EFT payment and then the debit order goes off my account, which resulted in an overpayment on my account and she advised that no it will not happen, ieven asked her to confirm with the collections department to confirm such and she said I must still do the EFT payment and on the following day 29/07/2022 the debit order went of my account which I tried by all means to avoid and has left me in a situation where I don't have money to pay for my other expenses. Since then I have been calling to request a refund and I have been promised that my matter is escalated and request for refund to be processed of which it hasn't been happening. Today they tell me that the collections department has put a credit on my account which is not helping me in any way and it's not as per our contractual agreement. I need the money!