Very disappointed and hurt

I am very hurt and disappointed with Telkom contract, they have suspended my account. I am currently unemployed and have communicated this with Telkom I told them il do an EFT payments, now they say I owe R511 for debit order bouncing. Last they did cancel the amounts, this is day lite Rob as we are all going through a lot. Please Telkom fix the bouncing debit order issue I have been paying my account very well, just coz now I'm unemployed you are doing this to me. I have a zoom interview this evening now I will lose that opportunity to attend due to no proper communication with with the agents. Spoke to three already sthembiso, Busi and lunga no solution what so ever. Even an arrangement just for me to continue with the services. I'm very hurt and heartbroken. Why Telkom why.