Very disappointed and frustrated with Telkom.

I am extremely frustrated with Telkom’s billing practices and the lack of accountability in resolving my queries.

This issue did not start in one month. Over several months, I have been overcharged with inaccurate amounts, even after I provided bank statements as proof showing that funds were available when payments were marked as returned due to insufficient funds. Despite this evidence, Telkom continues to shift the blame—now pointing to the bank—without resolving the billing errors.

The result is that I, the customer, am repeatedly expected to pay charges for an issue that was not caused by me. This raises a simple question: who is actually responsible for these charges, and who benefits from them? It is certainly not the customer.

What is most concerning is that Telkom’s own agents cannot explain why I am being overcharged. I have spoken to multiple agents, and each one provides a different excuse. Every interaction ends with a new and sudden amount that I am expected to pay, with no clear breakdown of how it accumulated or why it is owed.

This shows a serious lack of billing transparency and internal understanding. Customers should not be punished for system errors or passed between departments with no resolution.

I am requesting: A full and proper investigation into my billing history Reversal of all incorrect and inflated charges A clear, written explanation of how these amounts accumulated Accountability instead of blame-shifting

Until this matter is resolved, I cannot recommend Telkom and feel it is necessary to warn other consumers about these ongoing billing issues