Very Disappointed

I had a few mobile contracts with Telkom and decided to pay them before their terms ended, but left my Uncapped WiFi contract. Little did I know that the quotation they sent me for what will be deducted at the end of the month (R4200) will mean that my Internet will be cut for more than a week, until Telkom deducts the money I owe them. I have never been behind with payments and I have no money owing on my account, but the service has been suspended. To top it all off, I called the company for a whole week and no one could pick up the reason why. Only today, Nenhlanhla told me that I am over my credit limit (which is apparently R3900) because I have R4200 that needs to be debited from me. I have yet to understand what I’m Earth this has to do with my line being suspended since I’m not behind on my payment. I think this is the worst thing a company can do to a customer, I feel that Telkom is in breach of our contract because this was never communicated with me so that I can pay in the money the moment I received the quotation. I feel punished for the cancellation of the contracts and it is not fair on me as a customer. It is so appalling.